Refund policy

Effective Date: May 11, 2026

At Al Hurra, we want you to be completely satisfied with your purchase. This Refunds & Returns Policy explains how returns, refunds, and related processes are handled for orders placed on our website.

Return Period

You have 14 days from the date of delivery to initiate a return if you are not satisfied with your order.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused and in the same condition as received
The item must be returned in its original packaging
You must provide proof of purchase or order number

Items that do not meet these conditions may not be accepted for return.

Refund Process

Once we receive your returned item, it will be inspected to ensure it meets our return policy requirements.

If approved, we will issue a refund based on the applicable conditions of the return
Please note that shipping costs and fulfillment fees are non-refundable, and may be deducted from the refund amount
Refunds may not always cover the full original purchase price depending on these deductions

How to Initiate a Return

To start a return, please contact us at:

Email: al.hurra888@gmail.com

Include your order details and reason for return, and our support team will guide you through the process.

Return Shipping

Customers are responsible for the cost of return shipping. We strongly recommend using a trackable shipping service to ensure safe delivery of returned items.

Refund Timeline

After your return is received and inspected:

You will be notified of the approval or rejection of your refund
If approved, the refund will be processed within a few business days depending on your original payment method